Linda Urban Communications

Specializing in delivering—and helping you deliver—solutions that address your needs and improve performance—on schedule and within budget.




Solutions that Improve Performance and Help People Work More Effectively

We listen, clarify the problem you are trying to solve, and propose targeted solutions to deliver the right information or instruction, to the right people, at the right time, in the right form.

We research and analyze user needs and business goals, and design appropriate documentation and training solutions that address both.

Instructional Design, Documentation, and Other Performance Support

We design and develop instruction, documentation, help systems, web-based information, and customized training. We are experts in topic-based authoring.

Our portfolio includes award-winning help systems and manuals.

Coaching, Training, and Workshops

We can help your team develop the skills you need in-house.

We offer workshops, such as Topic-Based Authoring: Getting Your Feet Wet, customized for your staff and their needs. For more information, see Custom Workshops.

We also work one-on-one with individuals to improve their skills.

Classes and Talks

Current and Upcoming

Adding Change Management Concepts to Your Toolbox, at STC Sacramento, May 8, 2014.


Using Change Management Concepts to Provide Better User Assistance, at East Bay Chapter of STC, April 3, 2014 and at WritersUA West, March 2014)

Technical Communication I, a 10-week course through UC Berkeley Extension, January 14, 2014

Information Architecture Essentials, a presentation at STC Sacramento, Thursday, April 11, 2013

Topic-Based Authoring: Why Bother? Linda co-presented with Joan Lasselle at Berkeley STC on November 14, 2012, and at Silicon Valley STC on February 18, 2013

Thinking About UA as Performance Support at East Bay STC, April 2012, WritersUA, March 2012, and STC-SF, February 2012

More classes and talks, recorded webinars...


Contact:      ©2002-2013, Linda Urban