Background
Linda Urban is an award-winning technical communicator and instructor.
See Linda's Resume
Services
Information and Instruction that Helps People Get their Work Done
We listen, clarify the problem you are trying to solve, and propose targeted solutions to deliver the right information or instruction, to the right people, at the right time, in the right form.
We research and analyze user needs and business goals, and design appropriate documentation and training solutions that address both.
Writing, Design, and Development
We design and develop documentation, help systems, web-based information, course materials, and customized training. We are experts in topic-based authoring.
Our portfolio includes award-winning help systems and manuals.
Coaching, Training, and Workshops
We can help your team develop the communication skills you need in-house.
We offer technical communication workshops, such as Topic-Based Authoring: Getting Your Feet Wet, customized for your staff and their needs. For more information, see Custom Workshops.
We also work one-on-one with individuals to improve their skills.
Classes and Talks
Current and Upcoming
Information Architecture Essentials, STC Sacramento, Thursday, April 11, 2013
Principles of Information Architecture, a 30-hour class through UC Berkeley Extension, Summer 2013 (Saturdays, starting July 13)
Technical Communication I, a 30-hour class through UC Berkeley Extension, Spring 2013 (Thursdays evenings, starting January 10)
Recent
Topic-Based Authoring: Why Bother? Linda presented a webinar with Joan Lasselle on October 4, 2012, through JustSytems. They also co-presented this talk at Berkeley STC on November 14, 2012, and at Silicon Valley STC on February 18
Thinking About UA as Performance Support at East Bay STC, April 2012, WritersUA, March 2012, and STC-SF, February 2012
Improving Your Online Help with Topic Type Patterns at WritersUA, March 2012