Linda Urban Communications

Specializing in delivering—and helping you deliver—solutions that address your needs and improve performance—on schedule and within budget.




Solutions that Improve Performance and Help People Work More Effectively

We listen, clarify the problem you are trying to solve, and propose targeted solutions to deliver the right information or instruction, to the right people, at the right time, in the right form.

We research and analyze user needs and business goals, and design appropriate documentation and training solutions that address both.

Instructional Design, Documentation, and Other Performance Support

We design and develop instruction, documentation, help systems, web-based information, and customized training. We are experts in topic-based authoring.

Our portfolio includes award-winning help systems and manuals.

Coaching, Training, and Workshops

We can help your team develop the skills you need in-house.

We offer workshops, such as Topic-Based Authoring: Getting Your Feet Wet, customized for your staff and their needs. For more information, see Custom Workshops.

We also work one-on-one with individuals to improve their skills.

Classes and Talks

Current and Upcoming

Designing Sustainable Organizations, an elective in the online masters program, Organizational Performance & Workplace Learning, at Boise State, August 24 to October 31.

Recent Past

Ethnographic Research in Organizations, a course in the online masters program, Organizational Performance & Workplace Learning, at Boise State, May 11 to August 16, 2015.

Principles of Information Architecture, a class through UC Berkeley Extension, January 31 to March 21, 2015

Evaluation Essentials: Is Your Training Accomplishing What it’s Intended To? - a webinar through STC Instructional Design SIG, April 2, 2015 at 10:30 PST.

Trends in Technical Communication, (one of four panelists) at the East Bay Chapter of STC, September 4, 2014.

Sustainability Thinking for Technical Communicators, at the SF Chapter of STC, August 20, 2014.

Using Change Management Concepts to Provide Better User Assistance, at STC Sacramento, May 8, East Bay Chapter of STC, April 3, 2014 and at WritersUA West, March 2014)

More classes and talks, recorded webinars...


Contact:      ©2002-2013, Linda Urban