Linda Urban Communications

Specializing in delivering—and helping you deliver—solutions that address your needs and improve performance—on schedule and within budget.




Solutions that Improve Performance and Help People Work More Effectively

We listen, clarify the problem you are trying to solve, and propose targeted solutions to support changes that address your needs. We can help you deliver the right information or instruction to the right people, at the right time, in the right form.

We research and analyze user needs and business goals, and design appropriate solutions that address both.

Change Facilitation and Evaluation

Change is a process, not an event. It takes times, and a strategy that considers individual and environmental factors.

We help you think about the bigger picture, beyond a specific intervention, and can put together a plan that helps you manage and facilitate the change, to get results that support your goals.

We evaluate programs, products, and instruction. We work with teams to provide evaluative feedback as part of the design and development process, and also evaluate completed projects, to assess outcomes and inform future decisions.

Instructional Design, Documentation, and Other Performance Support

We design and develop instruction, documentation, help systems, web-based information, and customized training. We are experts in topic-based authoring.

Our portfolio includes award-winning help systems and manuals.

Coaching, Training, and Workshops

We can help your team develop the skills you need in-house.

We offer workshops, such as Topic-Based Authoring: Getting Your Feet Wet, customized for your staff and their needs. For more information, see Custom Workshops.

We also work one-on-one with individuals to improve their skills.

Systems Thinking and a Sustainability Lens

Whatever level you are working at - individual, team, department, organization, community, or beyond - your work impacts, and is impacted by people, processes, and resources at other levels. We bring to our work a systemic lens and "sustainability thinking" that acknowledges, respects, and promotes the needs of a triple bottom line--people, planet, and profit. 

Classes and Talks

Current and Upcoming

Designing Sustainable Organizations, a 10-week elective in the online masters program, Organizational Performance & Workplace Learning, (OPWL) at Boise State, Fall 2016.

Needs Assessment, a 15-week core course in the OPWL program at Boise State, Fall 2016.

Recent Past

Adding Sustainability Impact Assessments to Your Toolkit, co-presented with Tony Marker, Ph.D at ISPI conference in Philadelphia, April 11, 2016

Foundations of Organizational Performance and Workplace Learning, a 15-week course in the OPWL program at Boise State, January 11 to April 29, 2016

Designing Sustainable Organizations,an elective in the OPWL program, at Boise State, Fall, 2015 and Summer 2015.

Ethnographic Research in Organizations, a course in the OPWL program at Boise State, Summer, 2015.

Principles of Information Architecture, a class through UC Berkeley Extension, January 31 to March 21, 2015

Evaluation Essentials: Is Your Training Accomplishing What it’s Intended To? - a webinar through STC Instructional Design SIG, April 2, 2015 at 10:30 PST.

Sustainability Thinking for Technical Communicators, at the SF Chapter of STC, August 20, 2014.

Using Change Management Concepts to Provide Better User Assistance, at STC Sacramento, May 8, East Bay Chapter of STC, April 3, 2014 and at WritersUA West, March 2014)

More classes and talks, recorded webinars...


Contact:      ©2002-2016, Linda Urban