Background
Linda Urban is an award-winning technical communicator and instructor.
See Linda's Resume
Services
Information and Instruction that Helps People Get their Work Done
We listen, clarify the problem you are trying to solve, and propose targeted solutions to deliver the right information or instruction, to the right people, at the right time, in the right form.
We research and analyze user needs and business goals, and design appropriate documentation and training solutions that address both.
Writing, Design, and Development
We design and develop documentation, help systems, web-based information, course materials, and customized training. We are experts in topic-based authoring.
Our portfolio includes award-winning help systems and manuals.
Coaching, Training, and Workshops
We can help your team develop the communication skills you need in-house.
We offer technical communication workshops, such as Topic-Based Authoring: Getting Your Feet Wet, customized for your staff and their needs. For more information, see Custom Workshops.
We also work one-on-one with individuals to improve their skills.
Webinars
Recordings of our popular Topic-Based Authoring webinars in the Adobe eSeminar Series are available at these links:
Topic-Based Authoring in Unstructured Adobe FrameMaker
Applying Topic-Based Authoring Principles to Your RoboHelp Content
Essentials of Topic-Based Authoring
Classes and Talks
Current and Upcoming
Thinking About UA as Performance Support at East Bay STC, April 5, 2012
Developing Online Help, a 30 hour class through UC Berkeley Extension, Summer 2012 semester (6 Saturdays, July 18 through August 25). Registration opens in April.
Recent Past
Technical Communication I, a 10-week class through UC Berkeley Extension, Spring 2012
Thinking About UA as Performance Support at STC-SF, February 2012, and WritersUA, March 2012
Improving Your Online Help with Topic Type Patterns at WritersUA, March 2012
Opportunities for Reuse Between User Assistance and Training at Technical Communication UK, September 20-22, 2011
Paths to Success: Networking, Contributing, and Relationships at STC 2011 Technical Communication Summit, May 16-18, 2011