Background
Linda Urban is an award-winning technical communicator and instructor.
See Linda's Resume
Services
Information and Instruction that Helps People Get their Work Done
We listen, clarify the problem you are trying to solve, and propose targeted solutions to deliver the right information or instruction, to the right people, at the right time, in the right form.
We analyze user needs and business goals, and design appropriate documentation and training solutions that address both.
Writing, Design, and Development
We design and develop documentation, help systems, web-based information, course materials, and customized training.
Our portfolio includes award-winning help systems and manuals.
We are experts in topic-based authoring.
Coaching, Training, and Workshops
We can help your team develop the communication skills you need in-house.
We offer technical communication workshops, such as Topic-Based Authoring: Getting Your Feet Wet, customized for your staff and their needs.
We also work one-on-one with individuals to improve their skills.
Classes and Talks
Current and Upcoming
Technical Communication I, a 10-week class through UC Berkeley Extension, Spring 2012 semester (10 Thursdays, between Jan 12 and March 22)
Thinking About UA as Performance Support at WritersUA, March 12-14, 2012
Improving Your Online Help with Topic Type Patterns at WritersUA, March 12-14, 2012
Recent
Opportunities for Reuse Between User Assistance and Training at Technical Communication UK, September 20-22, 2011
Principles of Information Architecture, UC Berkeley Extension, Summer 2011
Topic-Based Authoring webinars through the Adobe eSeminar Series. Direct links to recordings:
1)
Topic-Based Authoring in Unstructured Adobe FrameMaker
2) Applying Topic-Based Authoring Principles to Your RoboHelp Content
3) Essentials of Topic-Based Authoring
Paths to Success: Networking, Contributing, and Relationships at STC 2011 Technical Communication Summit, May 16-18, 2011